شحن

Shipping Policy

We are committed to providing our customers with efficient and reliable delivery services. To ensure the best experience, we have outlined the following shipping details regarding handling times for our products.

Handling Time

• Kunafa Orders:
  Our handling time for Kunafa is 1 business day. We prioritize the freshness and quality of this product, and we ensure that it is prepared and packaged with the utmost care before shipment. Once your Kunafa order is processed, it will be dispatched within 1 business day.

• Other Products:
  For all other products, including our wide selection of food items, the handling time is 2 business days. This allows us to properly prepare, package, and ensure that the products reach you in optimal condition.

Processing and Shipping Time

Once your order has been processed and dispatched, the shipping time will depend on your delivery location and the shipping method selected during checkout. We work with reliable delivery partners to ensure that your order arrives safely and promptly.

Order Confirmation and Shipping Notification

Upon placing your order, you will receive an order confirmation email. Once your order has been shipped, you will receive a shipping notification that includes tracking details (if applicable). You can use this information to track your order in real-time and stay informed about its estimated arrival time.

Business Days

Our business days are Monday through Friday, excluding public holidays. Orders placed after business hours or on weekends will be processed the following business day.

Shipping Costs

Shipping costs are calculated based on the delivery address and selected shipping method. You can view the exact shipping charges during the checkout process.

Packaging

We take great care in packaging your order to ensure it arrives safely and in perfect condition. Food products are carefully sealed and packed to maintain freshness throughout the shipping process.

Delays and Issues

While we strive for timely delivery, there may be instances where shipping delays occur due to factors beyond our control, such as weather conditions, holidays, or issues with the delivery carrier. If there are any significant delays with your order, we will notify you promptly and work to resolve the situation as quickly as possible.

Contact Us

If you have any questions or concerns about the shipping process, please don’t hesitate to contact us. Our customer service team is available to assist you with tracking, delivery issues, or any other inquiries you may have regarding your order.

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Thank you for shopping with us, and we look forward to serving you!